Shipping policy

SHIPPING POLICY

Effective Date: October 1, 2026
Last Updated: October 1, 2026

Thank you for shopping with Moenia Loungewear.

This Shipping Policy explains how orders placed through www.moenialoungewear.com are processed and shipped.

1. PROCESSING TIME

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time is separate from carrier transit time. Processing begins after your order has been successfully placed and payment has been confirmed.

Once your order has shipped, you will receive tracking information using the email address or phone number provided at checkout.

Please make sure all shipping information is complete and accurate before submitting your order.

2. SHIPPING TIME

Once your order has been processed and shipped, delivery time will depend on the shipping method selected at checkout and the carrier responsible for delivering your order.

Carrier delivery estimates are provided as estimates and are not guaranteed delivery dates.

Moenia is not responsible for delays caused by the shipping carrier after an order has been shipped.

3. SHIPPING RATES

Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

Shipping rates may vary based on:

Destination;
Package weight;
Order size;
Shipping method selected; and
Applicable carrier rates.

Moenia reserves the right to update shipping rates at any time.

4. ORDER TRACKING

Once your order has shipped, you will receive tracking information using the contact information provided at checkout.

Tracking information may take some time to become active after the shipping label has been created.

Please allow the carrier time to update tracking information before contacting Moenia regarding a tracking update.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Full name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP code; and
Contact information

before submitting your order.

Moenia is not responsible for delays, returned packages, additional shipping costs, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping information after placing an order, contact moeniabrand@gmail.com as soon as possible.

While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered processing or shipped.

6. CARRIER DELAYS

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery schedule.

Moenia is not responsible for carrier delays resulting from circumstances including, but not limited to:

Weather;
Natural disasters;
Holidays;
High shipping volumes;
Transportation delays;
Carrier staffing issues;
Incorrect address information;
Customs delays; or
Other circumstances outside of Moenia's reasonable control.

A carrier delay does not automatically qualify an order for a refund or cancellation.

7. LOST, STOLEN, OR MISDELIVERED PACKAGES

If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, and other secure delivery locations.

You should also contact the shipping carrier directly to report the issue.

Moenia may assist with contacting the carrier when appropriate; however, Moenia is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.

Customers are responsible for providing a secure delivery location.

8. RETURNED PACKAGES

If a package is returned to Moenia due to an incorrect or incomplete shipping address, refusal of delivery, failure to retrieve the package, or another issue caused by the customer, additional shipping charges may apply before the order can be reshipped.

If a returned package is not reshipped, any refund will be handled in accordance with Moenia's Return & Refund Policy, and original shipping charges may be non-refundable.

9. INTERNATIONAL ORDERS

If international shipping is offered at checkout, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are separate from Moenia's product and shipping charges and are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside of Moenia's control.

10. ORDER CHANGES AND CANCELLATIONS

If you need to make a change to your shipping information or cancel an order, contact moeniabrand@gmail.com as soon as possible.

Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once an order has entered processing or shipping.

Please review our Return & Refund Policy for additional information regarding cancellations and returns.

11. SHIPPING DURING SALES AND HOLIDAY PERIODS

During product launches, promotions, holidays, and periods of increased order volume, processing and delivery times may take longer than usual.

If extended processing times apply to a specific launch, promotion, or product, the applicable timeframe will be communicated on the Website or at checkout.