Terms of service

TERMS OF SERVICE

Effective Date: October 1, 2026
Last Updated: October 1, 2026

Welcome to Moenia Loungewear.

These Terms of Service (“Terms”) govern your access to and use of www.moenialoungewear.com, including any content, features, products, services, and functionality made available through the Website.

The Website is operated by Moenia LLC, doing business as Moenia Loungewear.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. ABOUT MOENIA

The Website is operated by:

Moenia LLC
Doing Business As: Moenia Loungewear
Email: moeniabrand@gmail.com

Throughout these Terms, “Moenia,” “we,” “us,” and “our” refer to Moenia LLC and Moenia Loungewear.

2. ELIGIBILITY

By using our Website, you represent that:

You are legally capable of entering into a binding agreement;
The information you provide is accurate and complete;
You will use the Website only for lawful purposes; and
Your use of the Website does not violate any applicable law or regulation.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, pricing, sizing information, colors, availability, and other product information displayed on our Website are accurate.

However, colors and product appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

We reserve the right to:

Correct errors;
Update product information;
Modify product descriptions;
Change pricing;
Limit quantities;
Discontinue products; and
Refuse or cancel orders when necessary.

Product availability is not guaranteed until an order has been accepted and confirmed.

4. ORDERS

When you place an order through our Website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation email. An order confirmation does not necessarily mean that your order has been accepted if there is an issue with payment, inventory, pricing, fraud prevention, or other circumstances.

We reserve the right to refuse, cancel, or limit an order for legitimate business reasons, including suspected fraud, inventory limitations, pricing errors, or unauthorized purchasing activity.

If we cancel an order after payment has been received, we will issue an appropriate refund.

5. PRICING AND PAYMENT

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change at any time without notice.

Applicable taxes, shipping charges, and other applicable fees may be added during checkout.

You agree to provide accurate and current payment and billing information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

6. SHIPPING AND DELIVERY

Orders are shipped according to the shipping options and processing times displayed on the Website.

Shipping and delivery estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Moenia is not responsible for delays caused by circumstances outside of our reasonable control, including:

Carrier delays;
Weather;
Natural disasters;
Customs delays;
Incorrect shipping information;
Lost or stolen packages after confirmed delivery; or
Other events outside of our control.

Customers are responsible for providing accurate shipping information at checkout.

7. RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Please review our Return & Refund Policy before placing an order.

Return & Refund Policy: [RETURN POLICY URL]

8. CANCELLATIONS

Orders may only be canceled within the cancellation window stated in our Return & Refund Policy.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

9. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

Logos;
Brand names;
Product names;
Photographs;
Graphics;
Videos;
Written content;
Designs;
Product descriptions;
Website layouts;
Icons;
Illustrations; and
Other materials

is owned by or licensed to Moenia LLC unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, license, transmit, or commercially exploit our content without our prior written permission.

10. USER-GENERATED CONTENT

If you submit reviews, photographs, testimonials, comments, videos, or other content to Moenia (“User Content”), you represent that you have the right to submit that content.

By submitting User Content, you grant Moenia a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, modify, and otherwise use the content for legitimate business, marketing, promotional, and Website purposes.

You remain responsible for the content you submit.

We reserve the right to remove User Content that we believe violates these Terms or applicable law.

11. PROHIBITED USES

You may not use the Website to:

Violate any applicable law;
Commit fraud;
Misrepresent your identity;
Interfere with Website security;
Attempt unauthorized access to Website systems;
Upload malicious code;
Scrape or collect Website content through unauthorized methods;
Copy our intellectual property;
Abuse promotional offers;
Place fraudulent orders;
Harass our employees or representatives; or
Engage in conduct that interferes with the Website or shopping experience.

12. THIRD-PARTY SERVICES

Our Website may rely on third-party services, including payment processors, shipping providers, analytics services, advertising platforms, social media platforms, and e-commerce technology providers.

Your use of third-party services may also be subject to their own terms and policies.

Moenia is not responsible for the independent actions, policies, or practices of third-party providers.

13. SOCIAL MEDIA

Moenia may maintain accounts on social media platforms, including Facebook, Instagram, TikTok, Pinterest, or other platforms.

Your use of those platforms is governed by the applicable platform's terms, conditions, and policies.

We do not control third-party social media platforms and are not responsible for their availability, functionality, or policies.

14. DISCLAIMER

The Website and its content are provided for general informational and commercial purposes.

To the fullest extent permitted by law, Moenia makes no guarantees that the Website will always be available, uninterrupted, error-free, or completely secure.

Nothing in these Terms limits rights that cannot legally be limited under applicable law.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Moenia LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms excludes liability that cannot legally be excluded.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Moenia LLC, Moenia Loungewear, and their owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, losses, and expenses arising from your violation of these Terms or misuse of the Website.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes become effective constitutes acceptance of the updated Terms.

18. GOVERNING LAW

These Terms are governed by the laws applicable to Moenia LLC's place of operation, except where applicable law requires otherwise.

Any dispute will be handled in accordance with applicable law and any mandatory consumer protection rights applicable to you.

19. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Website and your purchases from Moenia.